What is the AmTrav + Emburse receipts integration?
AmTrav automatically sends your travel receipts (invoices) and receipt data for any purchases made through AmTrav directly to your Emburse expense wallet — no manual uploading or data entry needed. This replaces an earlier email-based process and works with all Emburse brands: Professional, Enterprise, Spend, Abacus, Nexonia, and Tallie.
Frequently Asked Questions
What do I need to do to enable this integration?
Nothing. If you're a customer of any Emburse brand (Professional, Enterprise, Spend, Abacus, Nexonia, or Tallie), AmTrav will automatically send your travel expenses and receipts to your travelers' expense wallets.
What's Emburse?
Emburse is the umbrella brand for a collection of expense management products — Professional, Enterprise, Spend, Abacus, Nexonia, and Tallie are all part of the Emburse family. Emburse also offers Emburse Cards, which AmTrav supports.
Which receipts does AmTrav send to Emburse?
AmTrav sends receipts for:
- Airline ticket sales, voids, and refunds
- Airline add-ons (paid seats, prepaid bags, etc.)
- Airline fees (such as change fees)
- Prepaid hotels on Leisure Rates
- AmTrav service fees
AmTrav does not send receipts for hotels and car rentals paid directly at the hotel or rental counter — those payments are handled by the vendor, not AmTrav. You'll need to collect those receipts from the hotel or car rental company and upload them to Emburse as usual.
We receive a credit card transaction feed in Emburse — how does that work with automatic receipts?
Each Emburse brand automatically recognizes transactions from your card feed that match expenses created through the AmTrav + Emburse integration. The card transaction and the expense item are merged automatically, so the expense is ready to submit without any manual matching.
Some travelers have colleagues who prepare their expenses — how do I route those receipts to the right person?
You can designate an Expense Owner for those travelers so their receipts are automatically sent to the expense preparer's Emburse wallet. See How to designate an Expense Owner for instructions.
We use a central company card for travel — how do I route those expenses to one central Emburse account?
You can use the Expense Owner feature to route all receipts from a central card to a single Emburse expense account. See How to designate an Expense Owner for instructions.
I booked for a traveler who doesn't have an AmTrav profile — where does their receipt go?
It goes to the booker's expense wallet. Any traveler without a registered email address in their AmTrav profile will have their receipts sent to whoever made the booking.
How does AmTrav decide which Emburse account to send receipts to?
It depends on the booking:
- Traveler books for themselves: Receipt goes to the traveler's expense wallet.
- Coordinator or Administrator books for a traveler with an email in their AmTrav profile: Receipt goes to the traveler's expense wallet (or their Expense Owner's wallet, if one is designated).
- Traveler has no AmTrav profile or no email saved: Receipt goes to the booker's expense wallet.
How are receipts handled for bookings with multiple travelers?
Each traveler with an AmTrav profile and a saved email address receives their own receipt and expense item in their Emburse wallet. Any traveler without a profile or saved email has their receipt sent to the booker's wallet instead.
For example: if three travelers are booked together and two have profiles with emails but the third does not, the two profiled travelers each receive their expense item, while the third traveler's expense item goes to the booker.
Why do I see multiple expenses in my Emburse wallet for one booking?
Each payment within a booking generates its own expense item. For example, a booking with a Southwest outbound flight, an American return flight, a prepaid hotel, and an AmTrav booking fee would generate four separate expense items — one for each payment. Note that a single invoice can cover multiple payments, so the same invoice may appear as the receipt for more than one expense item.
What's the difference between an invoice and a receipt?
For travel expensing purposes, there's no difference. AmTrav invoices can be used as receipts for any travel purchases made through AmTrav.
What happens if a booking is changed or canceled?
AmTrav sends a new expense item to your Emburse wallet for any new payment or refund. Here are a few examples:
- Change with additional fare collected: If you change a $300 ticket to a $400 ticket, AmTrav sends an invoice for the $100 difference to your Emburse wallet.
- Void or refund: If you cancel a $500 ticket within 24 hours for a full refund, AmTrav sends an invoice showing the $500 refund to your Emburse wallet.
- Canceled for credit (no refund): If you cancel a ticket and the value is held as an unused ticket credit, no new expense item is created — no payment or refund was made. You'd still expense the original ticket charge as normal.
How quickly are receipts sent to Emburse after booking?
AmTrav sends receipts to Emburse immediately after payment is processed and invoices are issued — generally within 30 minutes of booking. Once the receipt data is in your Emburse wallet, you can move the expense item to an expense report right away.
Can AmTrav retrieve hotel folios or car rental receipts on my behalf?
Unfortunately not — those receipts come from the vendor directly, not through AmTrav. We can occasionally help you retrieve an invoice or receipt and forward it to your email, from which you can upload it to Emburse manually.
My travel purchases aren't showing up in my expense wallet — what should I do?
Try the following:
- Check that your purchases are invoice-able (see "Which receipts does AmTrav send to Emburse?" above).
- Confirm that invoicing and payment have been completed (generally within 30 minutes of booking).
- If you're an Expense Owner not receiving receipts for certain travelers, verify that the Emburse Expense Owner Email is correctly entered in the traveler's AmTrav profile.
- If the issue persists, contact your AmTrav Account Manager or email rm@amtrav.com.